Shipping policy

We ship throughout the European Union from the Netherlands, allowing us to deliver your Bionobo products quickly and efficiently across Europe.

For every destination, we select the best available carrier based on location, delivery time and service quality. Once your order has been dispatched, you will receive your tracking details by email.

European Union

Free shipping on all orders over €140.

For orders below €140, shipping costs and available delivery options are calculated at checkout according to your destination.

International Shipping

We ship internationally to most destinations outside the European Union.

Free international shipping on all orders over €200.

For orders below €200, shipping costs are calculated at checkout according to your destination. We always aim to select the best available carrier and delivery option for your location.

If you are ordering from outside the European Union, please check with your local customs or relevant authorities before placing your order to make sure the products you are purchasing can be legally imported into your country.

Customs, Duties & Import Responsibility

Orders shipped within the European Union are dispatched from the Netherlands and do not go through customs between EU member states.

For destinations outside the European Union, your order may be subject to import duties, taxes, customs fees or other charges imposed by your destination country. Unless otherwise stated at checkout, these charges are not included in your order and are the responsibility of the customer.

Any applicable duties, taxes or customs charges must be paid by the customer when required.

Please be aware that import regulations vary significantly between countries. It is the customer's responsibility to check local requirements and restrictions before placing an international order.

If an order is refused, held, returned or destroyed by customs because local import requirements were not met, the products are restricted in the destination country, or applicable duties, taxes or customs charges were not paid, we cannot issue a refund for the products or shipping costs.

By placing an international order, you accept responsibility for complying with the import and customs regulations of your destination country.

Delivery Times & Delays

Estimated delivery times are provided at checkout whenever available. While we always choose reliable carriers and aim to get your order to you as quickly as possible, delivery times are estimates and cannot be guaranteed.

Occasionally, delays may occur due to customs processing, carrier operations, seasonal demand or circumstances outside our control.

If your order is significantly delayed, contact us at hola@bionobo.com and we will be happy to help.

Returns

We want you to be happy with your Bionobo order. If something isn't right, you can return your order subject to the conditions below.

EU Right of Withdrawal

EU consumers generally have the right to withdraw from an online purchase within 14 days of receiving the order, without giving a reason, subject to the exceptions established by applicable consumer law.

To exercise this right, contact us at hola@bionobo.com within 14 days of receiving your order.

Return Conditions

Products must be unused and in their original condition and packaging.
Original labels and any included accessories must be returned.
Sealed health or hygiene products that have been opened may be excluded from the right of withdrawal where permitted by applicable law.
Complimentary gifts and promotional items cannot be returned separately for a refund.
International orders that are refused, returned or destroyed by customs due to local import restrictions or unpaid duties or taxes are not considered standard returns and are not eligible for a refund.

How to Make a Return

Email hola@bionobo.com within the applicable return period and include your order number.
We will provide the appropriate return instructions and return address.
Send the products back securely and in their original condition.

Return Shipping Costs

The customer is responsible for return shipping costs unless the product is faulty, damaged or we sent the incorrect item. In those cases, we will cover the appropriate return or replacement costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact hola@bionobo.com as soon as possible with your order number and photographs of the issue. We will arrange an appropriate replacement or refund.

Refunds

Once an eligible return has been received and inspected, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

The international customs exclusions described above apply to orders that cannot be delivered because of destination-country restrictions or the customer's failure to pay applicable import duties, taxes or customs charges.

Nothing in this policy affects any mandatory consumer rights you may have under applicable law.